| Chapter |
Course |
|
1
|
Syllabus for the Programming Track |
|
2
|
Role of the Arena Programmer |
|
3
|
Figure Skating Programs |
|
4
|
Financial Management-Budgeting |
|
5
|
Managing Hockey Leagues |
|
6
|
Human Resources for Programming |
|
7
|
Learn to Play Hockey |
|
8
|
Hockey Schools |
|
9
|
Elite Programs |
|
10
|
Skating Competitions |
|
11
|
Risk Management |
|
12
|
Communication & Public Speaking |
|
13
|
Working with Volunteers |
|
14
|
Employee vs. Independent Contractors |
|
15
|
The Basics of Instruction |
|
16
|
Program Mark eting |
|
17
|
Customer Service & Retention |
|
18
|
Computers for Programming |
|
19
|
Learn to Skate Classes |
|
20
|
Managing Public Sessions |
|
21
|
Programs for Schools & Community Groups |
|
22
|
Hockey Tournaments |
|
23
|
Summer Skating Activities |
|
24
|
Skating Shows & Recitals |
|
25
|
Dry Floor Events |
