| Chapter |
Course |
|
1
|
Role of the Arena Manager |
|
2
|
Arena Scheduling |
|
3
|
Financial Management-Budgeting |
|
4
|
Arena Insurance-Liability |
|
5
|
Arena Insurance-Building & Content |
|
6
|
Policy Administration |
|
7
|
Marketing Plan |
|
8
|
Managing Public Sessions |
|
9
|
Financial Management-Accounting |
|
10
|
Public vs. Private Management |
|
11
|
Risk Management |
|
12
|
Leadership & Personal Image |
|
13
|
Front Desk Operations and Daily Cash Management |
|
14
|
Human Resources- Mission, Recruitment & Orientation |
|
15
|
Human Resources- Training, Supervision & Retention |
|
16
|
Food & Beverage Operations |
|
17
|
Contract Administration |
|
18
|
Customer Service & Retention |
|
19
|
Computers for Administration |
|
20
|
Asset Management |
|
21
|
Promotions & Special Events |
|
22
|
Marketing-Sponsorships |
|
23
|
Cash & Inventory Management |
|
24
|
Advertising Plan |
|
25
|
Event Crowd Management |
|
26
|
Retail Sales |
|
27
|
Ancillary Income Sources |
